Patient Journey at Baddow Hospital
You can book an appointment with any of Baddow Hospitalâ€™s specialist consultants or surgeons by phoning our Enquiries Team on 01245 474 070 or emailing us at firstname.lastname@example.org. If you are unsure about which consultant to see, ask to speak to one of our nurse specialists, who will be able to advise you.
If you are covered by private medical insurance, we can liaise with your insurer accordingly and ensure you are covered for the consultation. If you are not insured, you can pay by cash, cheque, credit or debit card for the consultation,Â which will cost between ÂŁ110 and ÂŁ250, depending on which consultant you choose.
You will be shown into one of our luxury consulting rooms where you will meet your consultant. A chaperone will attend your consultation unless you request otherwise. Investigations and/or small procedures may be undertaken during your first consultation.
Your insurance company may have pre-authorised you to proceed with these procedures. If not, we will contact them for clarification. If you are a self-funding patient, you will be advised of the cost and asked for pre-payment.
If treatment and/or a surgical procedure are necessary, a booking form will be raised by your consultant and our Admin Team will endeavour to schedule a date which meets your requirements. Our Admin Team will follow this up with a confirmation letter and will also provide you with any other relevant information concerning your procedure, enabling you to make an informed decision before proceeding.
If you are undergoing an elective plastic surgery procedure, you will have a 14-day cooling off period to consider your decision or options. All other procedures have a seven-day cooling off period.
If you are insured, we will ask you to liaise with the insurance company to obtain the necessary authorisation. We can help you with this process if required. If you are self- funding, all payment is to be paid , or if paid by cheque cleared, 14 working days prior to admission.
On confirmation of your procedure, you will be asked to attend the hospital for a pre-operative assessment with one of our nurses. All cosmetic surgery patients must attend these assessments in person, although some minor procedure patients may be contacted over the telephone for their assessment. Your pre-operative assessment nurse will advise you onÂ the precautions and measures you must take leading up to your procedure.
You will Â be advised of the time of your admission and surgery by letter which will also include the pre surgery measures you will need to take, such as fasting. We would ask you arrive promptly but no earlier than! On your arrival you will be shown to your pod or inpatient room where you will change for your operation and your nurse will complete any further paperwork required. Your surgeon will Â also visit you to discuss your procedure and obtain your written consent to proceed. The anaesthetist will then run some final checks with you and prepare you for anaesthesia (if required). You will then be taken into the Anaesthetic Suite.
After your procedure, you will initially be brought out of your anaesthetic in the First Stage Recovery Room by the anaesthetist and our recovery team. This usually takes anything from 30 minutes to an hour.
After First Stage Recovery, our team will transfer youÂ back to your pod or inpatient room, where our Nursing Team will care for you until you are backÂ to full mobility. Refreshments will be served where and when appropriate. At some point, your surgeon will meet with you to discuss your procedure and initial outcomes.
Usually, after about two hours, you will be fit for discharge. Your nurse will give you some discharge information to take home with you, including emergency contact details. You still may feel a bit wobbly and tired at this point.Â It is importantÂ you areÂ accompanied home by a responsible adult and do not drive.
Following your procedure, you may feel dizziness and tiredness for a 24-hour period. Therefore, do not drink any alcohol, drive a car (your insurance could be null and void) and avoid operating any heavy machinery or embarking on strenuous exercise. TAKE IT EASY !
Your surgeon will advise you what your optimum recovery period should be andÂ it is important you adhere to this and follow any advice provided.Â Failure to do so could impact on the effectiveness of your procedure and the healing process.
If you have any urgent concerns regarding your surgical procedure post-surgery, please contact our On Call Nurse on 07591 977965. If it is not urgent, please contact our Admin Team on 01245 474 070 during business hours, who will endeavour to schedule an appointment with your consultant which meets your requirements,
Providing the best care
In order to provide you with the best treatment, we may sometimes require information from you. You may have been asked to complete the following forms:Patient Registration Form
We appreciate Feedback
Weâ€™re always looking to improve wherever we can.Â If youâ€™ve undergone treatment at Baddow Hospital, weâ€™d be grateful if you could take the time to complete our shortÂ feedback form.
Baddow Hospital will treat, without charge, operative specific complications that become apparent within 30 days of the procedure, as long as the patient has followed all advice and treatment from the consultant or other medical professional involved in their care.
Baddow Hospital will not charge for any patients that need to return to theatre for a period of up to 30 days, for haematoma, seroma or any complications deemed appropriate and specific to the original procedure, as long as the patient has followed all advice and treatment from the consultant or other medical professional involved in their care.
Baddow Hospital will not charge during the first 1 year for patients that strictly incur a capsular contracture and /or rupture following implant surgery carried out at Baddow Hospital, as long as the patient has followed all advice and treatment from the consultant or other medical professional involved in their care.
Baddow Hospital will not be responsible for any surgical procedures that are carried out at any other local regardless if the consultant is working at Baddow Hospital.
Patients returning for complications will not be charged for their:
- Pre-operative assessment
- Blood tests
- Day case bed
- Surgical/operation time and procedure
- Discharge specific medication
- Post-Operative assessment up to and including 2 visits
Cancellation of a procedure within 7 days will incur a 10% cancellation fee. This does not apply if this a result of a relevant medical reason.
In the event of surgery being cancelled after the pre-operative assessment, Baddow Hospital reserves the right to charge a fee of ÂŁ360 for the pre-operative assessment.
In the interests of patient safety and welfare, Baddowâ€™s Medical Team reserves the right to cancel or postpone your procedure and withhold reasonable direct costs incurred by Baddow Hospital.
If you cancel scheduled surgery and have only consulted with a surgeon, these fees are non-refundable. If you cancel surgery 22 days or more before surgery and have had pre-operative assessment, the fee will be ÂŁ200 plus the consultation fee. Thereafter, cancellation between:
- 15 to 22 days: ÂŁ500
- 7 days or less: 100% of fee payable.
If fees have been paid by credit or debit card, a refund will be paid to the same card. If payment was by cash or cheque, the refund in both instances will be by cheque. Any funds due that are not claimed within a year of the final payment will be forfeited.
In line with current legislation and company policy, you may request to view you medical records; a member of the medical team must be present.
Patients wishing to request a copy of their medical records should do so in writing only, to the Hospital Manager. A copy of the records will be sent within 28 days of the receipt of the request.
If you are unhappy with any aspect of your treatment or care, please contact us. In the vast majority of cases, we are able to resolve any difficulty.
Baddow Hospital, West Hanningfield Road, Great Baddow, Chelmsford, Essex, CM2 8HN
Letters must be signed by the patient concerned. For reasons of data protection and patient confidentiality, we cannot correspond by email. All written complaints will be acknowledged within two working days unless a full written reply can be sent within five working days. A formal response is made within 20 working days. If, following receipt of the final response from the hospital, a patient wishes to appeal, this should be done in writing to the Medical Director at Baddow Hospital. This should be made within 20 working days of the final written response.
All patient satisfaction information is monitored through the Clinical Governance process and used to improve practice.
All patients attending Baddow Hospital will be treated with respect and dignity at all times. No member of staff has the right to be abusive to patients or their visitors and any such incidents will be treated as a disciplinary matter. Equally, Baddow Hospital does not condone the abuse of staff members by patients or visitors, and if such an incident should occur, Baddow Hospital reserves the right to review the provision of future care.
Details of your regional office can be obtained from:CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PATelephone 03000616161 Website www.cqc.org.uk